An answering service is an excellent service that many companies are turning to these days. Keeping a very strong customer base is very important to many companies and they want to provide a connection for their customers no matter what time of day or night it is.
At an answering service you can count on someone being there to answer any call that comes in to your business. All you have to do is forward your phone lines to them after the business closes either for the night or just during the lunch breaks. The calls will be routed directly to them and they will be there to assist your customers.
The answering service has sophisticated phone systems that are run through a computer system. Even though the answering service may have many different clients, the computer systems will allow them to identify which company the caller is trying to reach.
A lot of times when someone calls into the answering service they will be unaware that the person that they are talking to is not an actual employee at the business. The answering service will follow your exact guidelines as to how you want all of your phone calls to be answered. They will give your companies greeting each time someone calls.
When the answering service receives a call in on your line, they will very quickly get the contact information for the person that is calling and identify if the call is an emergency. If it is an emergency they will advise the caller that the message will be forwarded to the person on call and that they should expect a call back within a predetermined amount of time.
A physician's office is a definite customer of the answering service. It is very important and can be life threatening if a caller cannot reach their doctor when an emergency arises. By allowing the patients a way to reach an on call doctor they are also allowing the doctor to diagnose a problem as much as possible during a phone call. People call the on call number for their doctor if they are unsure as to whether they should be rushing to a hospital emergency room or is they should just wait it out and be seen the next day in the office.
If you want to show your customers that they are extremely important to you than giving them the services of the answering service is definitely the way to do it. They will have a better sense of security when they know that you can be reached at any hour of the day or night.
People will be more likely to do business with someone if they are assured that they will be able to get their questions answered no matter what time it is. The security that having an answering service provide is unmatched and you will surely see this with the responses that you get from your current and potential customers.